Customer Service

Over the past month, I've experienced good and bad customer service.  If you follow my twitter feed at all, you know that my heat went out and it took 3+ weeks to get it fixed (long story).  I couldn't get people to call me back or otherwise communicate with me.  I didn't know what was going on, but I did know that something was broken.  After that, the program I use to keep my contacts and calendar synchronized on my computer and Blackberry decided it didn't want to work.  After following tech support's suggestion, I wiped my Blackberry to reinstall and now I have NO calendar dates instead of just unsynchronized ones.  It's going on 3 weeks with this problem too and still no solution and no contact unless I initiate it.

Then there's today.  Today I had a good experience.  Had a small problem I couldn't solve, emailed the company, and within hours, had not just contact, but resolution.  How hard was that?

All this got me thinking.  I wonder how many people show up at our churches or in our ministries and feel like they don't matter, aren't recognized and like we don't care?  Are we waiting for them to contact us first, to ask for help, to call the church to rescue them before we respond?  Or, are we taking steps to be proactive, to identify issues and try to address them as soon as we become aware of them?

I'd like to think Discovery is better at serving the people in this community than most of the companies that I've dealt with lately.  I think when people are guests at Discovery, we make a big deal out of it, we honor them, identify them, communicate with them and do whatever we can to serve them.  I feel like we're serving the community by offering them a "no-strings attached" event with Greenville's Largest Easter Egg Hunt.  I'm excited that we're going to be hosting another event a few weeks later to help people find hope in the midst of this financial meltdown when we host Dave Ramsey's live 'Town Hall For Hope' event on Thursday, April 23rd at 8PM.

for some reason the "Find out More" link doesn't work.  Click HERE instead

Just remember people, we're here to serve (both Christ and others)